Return Policy

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Return & Refund Policy

Greno Builders Bazar

At Greno Builders Bazar, customer satisfaction is our priority. Please read our Return and Refund Policy carefully to understand the terms under which returns, replacements, or refunds are accepted.

1. Refund & Cancellation Policy

1. Once an order has been dispatched from our warehouse, it cannot be cancelled or refunded, unless the product has a non-repairable manufacturing defect.
2. Orders that are cancelled before dispatch may be eligible for a refund.

2. How Will You Be Refunded?

1. Refunds will be processed only after we receive the returned product in its original condition, unused, and with original packaging and invoice.
2. The refund will be made through the same payment method used at the time of purchase:
3. Credit Card / Debit Card / Net Banking: Refunded to the same account
4. Cheque Payment: A cheque will be sent to the billing address of the customer
5. Refunds are generally processed within 10 working days after product receipt.
6. In case of cheque refunds, additional time may be required for delivery and bank clearance.
7. Greno Builders Bazar is not responsible for delays caused by banks or payment gateways.

3. Product Damaged, Defective, or Incorrect

If you receive a product that is:

1. Damaged
2. Defective
3. Incorrect or different from what was ordered

You must:

1. Refuse delivery if visible damage is noticed.
2. Contact us immediately upon receipt.

📞 Customer Support: 7351178470

📧 Email: shariyat46@gmail.com

Hidden or manufacturing defects must be reported immediately upon detection so that warranty or supplier claims can be initiated.

4. Return Conditions

1. Products must be returned within 72 hours of delivery.
2. Items must be:
3. Unused
4. In original packaging
5. With all accessories (manuals, cartons, polythene, chargers, labels, seals, etc.)
6. Returns will not be accepted if:
7. Product is used or altered
8. Original packaging or labels are missing
9. Product is damaged due to misuse

5. Items Not Eligible for Return

1. Products damaged during usage
2. Assembled or installed products
3. In case of manufacturing defects, such products will be repaired under warranty, not replaced or refunded

6. Repair, Replacement & Alternatives

1. If a damaged or defective product cannot be replaced, we may:
2. Repair it under warranty, or
3. Offer an alternative product with mutual consent
4. Replacement is subject to product availability.
5. Shipping charges (if applicable) will be refunded in case of valid damaged/defective returns.

7. Courier Collection for Returns

1. Contact Customer Care within 48 hours of receiving the product to request a return or exchange.
2. We will arrange courier pickup from the delivery address.
3. Returned products must include:
4. Original invoice
5. Original packaging
6. A docket number will be provided at pickup and must be retained for reference.
7. If the return does not comply with this policy, no refund or replacement will be issued, and Greno Builders Bazar reserves the right to retain the paid amount.

8. Important Notes

1. Do not accept delivery if outer packaging shows visible damage.
2. If damage is noticed after opening the package, contact customer support immediately.
3. Greno Builders Bazar reserves the right to amend this policy at any time without prior notice.